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Dealing with Difficult People

Jul 16, 2019 (9 AM - 4 PM)


Price: $ 209.00 (*early rate) $ 235.00 (regular rate)

*early rate expires June 25, 2019

Vancouver, British Columbia – Holiday Inn Vancouver Centre


Trainer: Alison Granger-Brown

photo of Alison Granger Brown, Trainer with ACHIEVE Centre for Leadership & Workplace Performance

About the trainer

Alison Granger-Brown

Alison has a Master of Arts degree in Leadership and Training and in Human Development, with a PhD in Human and Organizational Systems. She has twelve years of experience as an entrepreneur in the specialty food industry and fifteen years of experience providing services to individuals and groups within the... Read More

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Description

Register soon. Limited seats available

We all encounter people we find difficult, and typically conversations with them leave us feeling frustrated, stressed, angry, or tired. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be explored, with an emphasis on understanding and adapting one’s approach to create different results. Participants will learn how to create the right conditions for a conversation with a person they find difficult. They will also be provided with a variety of practical strategies for engaging with people they find difficult.

About This Workshop

Some of the Topics Reviewed

  • Who is a Difficult Person?
  • Shift Judgment to Curiosity
  • The Cycle of Escalating Difficult Behaviour
  • Approaches for Dealing with Difficult People
  • Strategies for Dealing with Bullying Behaviour
  • Skills for Dealing with the Passive Aggressive Person
  • How to Defuse the Angry Person
  • Strategies for Dealing with the Resistant Person

Target Audience

This is an introductory-intermediate level workshop.

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.

Promotional Partner

Logo for Human Resources Management Association Continuing Ed credits
This workshop has been approved for 6 CPHR Continued Professional Development Hours.

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Details

Date:
July 16, 2019
Time:
9:00 am - 4:00 pm
Event Categories:
,

Trainer

Alison Granger-Brown

Venue

Vancouver, British Columbia – Holiday Inn Vancouver Centre
711 West Broadway
Vancouver, British Columbia V5Z 3Y2 Canada
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Phone:
604-879-0511

Register Attendees

Dealing with Difficult People (early rate expires 6-25-19)$235.00 $209.00Vancouver, BC - July 16, 2019

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At the checkout, you will have the option to pay by credit card or cheque. If you choose the pay by cheque option, you will receive an invoice to be paid later.

Registration Information

Register Early! Seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

The Early Registration rate is available for those participants who submit both their registration form and payment 3 weeks before the workshop.

Participants will receive a spiral bound training manual and a certificate of completion.

Workshop Schedule

The workshops start at 9:00 a.m. and conclude around 4:00 p.m. Please arrive between 8:30 and 9:00 a.m. on the first day to check in and receive a training manual. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon to 1:00 p.m., unless otherwise stated above. Our half-day workshops start at 9:00 a.m. and conclude at 12:00 p.m.

Cancellation Policy

Registrations cancelled seven or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name and email address of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel and accommodation arrangements with this in mind.

Group Registration Instructions

To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.

Continuing Education Credits

While many associations and licensing bodies accept ACHIEVE workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns 6 continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop.