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Difficult Conversations – Strategies for Challenging Discussions

Jun 14, 2019 (9 AM - 4 PM)


Price: $ 209.00 (*early rate) $ 235.00 (regular rate)

*early rate expires May 24, 2019

Regina, Saskatchewan – Ramada Plaza Regina Downtown


Trainer: Janelle Jackiw

photo of Janelle Jackiw, Trainer with ACHIEVE Centre for Leadership & Workplace Performance

About the trainer

Janelle Jackiw

Janelle has Master's degrees in both Criminology and Educational Psychology. Her broad range of experience includes working in front line and leadership roles in both government and social service organizations. Presently, in addition to training with ACHIEVE she provides counselling in private practice, works for the Ministry of Justice and... Read More

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Description

Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for, conducting, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved.

About This Workshop

Some of the Topics Reviewed

  • Types of Difficult Conversations
  • Our Natural Responses to Difficult Conversations
  • Determining if a Conversation is Necessary
  • How to Stop Avoiding the Interaction
  • How to Prepare for the Difficult Conversation
  • Key Skills and Strategies for Engaging
  • What to Do If They Won’t Engage
  • Concluding the Conversation
  • Keys for Delivering Bad News
  • How to be Open to Receiving the Difficult Conversation

 

Target Audience

This is an introductory-intermediate level workshop applicable to both employees and managers.

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.

Promotional Partner

This workshop has been approved for 6 CPHR Continued Professional Development Hours.

What our clients have to say...

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Details

Date:
June 14, 2019
Time:
9:00 am - 4:00 pm
Event Categories:
,

Trainer

Janelle Jackiw

Venue

Regina, Saskatchewan – Ramada Plaza Regina Downtown
1818 Victoria Ave.
Regina, Saskatchewan S4P 0R1 Canada
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Phone:
306-569-1666

Register Attendees

Difficult Conversations (early rate expires 5-24-19)$235.00 $209.00Regina, SK - June 14, 2019

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At the checkout, you will have the option to pay by credit card or cheque. If you choose the pay by cheque option, you will receive an invoice to be paid later.

Registration Information

Register Early! Seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

The Early Registration rate is available for those participants who submit both their registration form and payment 3 weeks before the workshop.

Participants will receive a spiral bound training manual and a certificate of completion.

Workshop Schedule

The workshops start at 9:00 a.m. and conclude around 4:00 p.m. Please arrive between 8:30 and 9:00 a.m. on the first day to check in and receive a training manual. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon to 1:00 p.m., unless otherwise stated above. Our half-day workshops start at 9:00 a.m. and conclude at 12:00 p.m.

Cancellation Policy

Registrations cancelled seven or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name and email address of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel and accommodation arrangements with this in mind.

Group Registration Instructions

To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.

Continuing Education Credits

While many associations and licensing bodies accept ACHIEVE workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns 6 continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop.