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Difficult Conversations

Strategies for Challenging Discussions

Feb 12, 2020 (9:00 AM - 4:00 PM)

Halifax, Nova Scotia – Future Inns

Trainer: Paula Hutchinson

Price: $ 219.00 (*early rate) $ 249.00 (regular rate) + tax
*early rate expires January 22, 2020

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Workshop Description

Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for, conducting, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved.

About This Workshop

Some of the Topics Included

  • Types of Difficult Conversations
  • Our Natural Responses to Difficult Conversations
  • Determining if a Conversation is Necessary
  • How to Stop Avoiding the Interaction
  • How to Prepare for the Difficult Conversation
  • Key Skills and Strategies for Engaging
  • What to Do If They Won’t Engage
  • Concluding the Conversation
  • Keys for Delivering Bad News
  • How to be Open to Receiving the Difficult Conversation

 

Target Audience

This is an introductory-intermediate level workshop applicable to both employees and managers.

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.

About Our Workshops

About the Trainer

Paula Hutchinson

Portrait of Paula Hutchinson

Paula is an enthusiastic educator, trainer and consultant. She has a rich and varied work background including in schools, community based non-profits, and clinical settings.  Paul specializes in emotional intelligence, mental health, and working with challenging behaviours in individuals and teams.  Paula believes that everyone should be able to find meaning in their work and relationships.  And that only by working together to create sustainable solutions, can individuals, professionals, workplaces and communities ensure that supports, systems and policies are responsive and effective for all. As a facilitator, she draws on her deep experience with adult education and learning principles to provide an engaging, practical and interactive workshop experience.

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Venue

Halifax, Nova Scotia – Future Inns
30 Fairfax Drive
Halifax, Nova Scotia B3S 1P1 Canada
Phone:
902-443-4333

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Difficult Conversations (early rate expires 1-22-20)$249.00 $219.00Halifax, NS - February 12, 2020

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Terms & Conditions

Cancellation Policy

Registrations cancelled seven or more days prior to the event are refundable, minus a administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to attend the event, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person.

We reserve the right to cancel events due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of event fees only.

You Will Receive

Group Registration Instructions

To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.

Concerns and Grievances

If concerns arise at any time throughout the registration process, please contact the ACHIEVE office directly at 204-452-0180, or email [email protected].

Special Accommodations for Disabilities

Please contact the ACHIEVE office directly at 204-452-0180 or [email protected] to discuss any special needs or accommodations you may require in order to have a positive learning experience.

Continuing Education Credit

While many associations and licensing bodies accept ACHIEVE workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns six continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop.
See our Continuing Education Credits page for more information.