LIVE VIRTUAL Difficult Conversations
Strategies for Challenging Discussions
Aug 11, 2020 (9:00 AM - 12:00 PM Central Time)
Trainer: Wendy Loewen, Managing Director
Price: $99.00 CAD (*early rate) $119.00 CAD (regular rate) + tax
*early rate expires July 21, 2020
This is a live virtual event, please check our system requirements prior to registering.
Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations is an important skill for the workplace. This workshop will review the key elements necessary to engage successfully in difficult conversations. Participants will leave this workshop with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved.
Some of the Topics Included
- Types of Difficult Conversations
- Our Natural Responses to Difficult Conversations
- Determining if a Conversation is Necessary
- How to Stop Avoiding the Interaction
- Preparing for the Difficult Conversation
- Key Skills for the Difficult Conversation
- Delivering the Difficult Conversation
This is an introductory-intermediate level workshop applicable to both employees and managers.
Method of Delivery
Presentation, video, case study exercises, personal reflection, and small group discussions.
*Please act with integrity and allow only the registered individual(s) to view the workshop materials.
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Terms & Conditions
Registrations cancelled seven or more days prior to the workshop/live stream are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to take part in the event, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person.
We reserve the right to cancel an event due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop/live-stream fees only.
You Will Receive
Login details approximately seven days prior the live stream date, as well as a PDF e-manual and workshop certificate.
Group Registration Instructions
To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.
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Continuing Education Credit
While many associations and licensing bodies accept ACHIEVE workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns six continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop. See our Continuing Education Credits page for more information.