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Difficult Conversations

Strategies for Challenging Discussions

Mar 06, 2020 (9:00 AM - 4:00 PM)

Whitehorse, Yukon – Westmark Whitehorse

Trainer: Nataschaa Chatterton

Price: $ 219.00 (*early rate) $ 249.00 (regular rate) + tax
*early rate expires February 14, 2020

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Workshop Description

Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for, conducting, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved.

About This Workshop

Some of the Topics Included

  • Types of Difficult Conversations
  • Our Natural Responses to Difficult Conversations
  • Determining if a Conversation is Necessary
  • How to Stop Avoiding the Interaction
  • How to Prepare for the Difficult Conversation
  • Key Skills and Strategies for Engaging
  • What to Do If They Won’t Engage
  • Concluding the Conversation
  • Keys for Delivering Bad News
  • How to be Open to Receiving the Difficult Conversation

 

Target Audience

This is an introductory-intermediate level workshop applicable to both employees and managers.

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.

Promotional Partner

Logo for Human Resources Management Association Continuing Ed credits
This workshop has been approved for 6 CPHR Continued Professional Development Hours.

About Our Workshops

About the Trainer

Nataschaa Chatterton

Portrait of Nataschaa Chatterton

Nataschaa has a Masters in Conflict Analysis and Management and has worked as a mediator, coach, facilitator and counselor. She has lived in rural Yukon for ten years working with First Nations governments and communities. Nataschaa’s work is founded on the beliefs of the value of all perspectives, the innate desire we each have to be accepted and that our history does not need to dictate our future. Her approach includes encouraging space for the wisdom and strengths of the group and the individual to surface and co-creation to occur. She is passionate about teaching, listening and sharing.

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Venue

Whitehorse, Yukon – Westmark Whitehorse
201 Wood Street
Whitehorse, Yukon Y1A 2E4 Canada
Phone:
867-393-9700

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Difficult Conversations (early rate expires 2-14-20)$249.00 $219.00Whitehorse, YT - March 6, 2020

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Terms & Conditions

Cancellation Policy

Registrations cancelled seven or more days prior to the event are refundable, minus a administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to attend the event, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person.

We reserve the right to cancel events due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of event fees only.

You Will Receive

Group Registration Instructions

To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.

Concerns and Grievances

If concerns arise at any time throughout the registration process, please contact the ACHIEVE office directly at 204-452-0180, or email [email protected].

Special Accommodations for Disabilities

Please contact the ACHIEVE office directly at 204-452-0180 or [email protected] to discuss any special needs or accommodations you may require in order to have a positive learning experience.

Continuing Education Credit

While many associations and licensing bodies accept ACHIEVE workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns six continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop.
See our Continuing Education Credits page for more information.