Loading Events

« All Events

Difficult Conversations – Strategies for Challenging Discussions

Jun 18, 2019 (9 AM - 4 PM)


Price: $ 235.00 (regular rate)


Toronto, Ontario – Ramada Plaza Toronto


Trainer: Christina Reimer

Photo of Christina Reimer, trainer at ACHIEVE

About the trainer

Christina Reimer

Christina has a diverse background as a leadership trainer, director and team building and conflict resolution facilitator. With a PhD in religion, she teaches university courses on ethics, the world’s major religions and other topics. Christina has travelled extensively and worked internationally for non-profit organizations that focus on peace-building and... Read More

Need this training sooner?

Description

Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for, conducting, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved.

About This Workshop

Some of the Topics Reviewed

  • Types of Difficult Conversations
  • Our Natural Responses to Difficult Conversations
  • Determining if a Conversation is Necessary
  • How to Stop Avoiding the Interaction
  • How to Prepare for the Difficult Conversation
  • Key Skills and Strategies for Engaging
  • What to Do If They Won’t Engage
  • Concluding the Conversation
  • Keys for Delivering Bad News
  • How to be Open to Receiving the Difficult Conversation

 

Target Audience

This is an introductory-intermediate level workshop applicable to both employees and managers.

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.

What our clients have to say...

Add this to your Calendar

Details

Date:
June 18, 2019
Time:
9:00 am - 4:00 pm
Event Categories:
,

Trainer

Christina Reimer

Venue

Toronto, Ontario – Ramada Plaza Toronto
300 Jarvis Street
Toronto, Ontario M5B 2C5 Canada
View Google Map
Phone:
416-977-4823

Register Attendees

Difficult Conversations (early rate expires 5-28-19)$235.00Toronto, ON - June 18, 2019

Please fill in all required fields

At the checkout, you will have the option to pay by credit card or cheque. If you choose the pay by cheque option, you will receive an invoice to be paid later.

Registration Information

Register Early! Seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

The Early Registration rate is available for those participants who submit both their registration form and payment 3 weeks before the workshop.

Participants will receive a spiral bound training manual and a certificate of completion.

Workshop Schedule

The workshops start at 9:00 a.m. and conclude around 4:00 p.m. Please arrive between 8:30 and 9:00 a.m. on the first day to check in and receive a training manual. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon to 1:00 p.m., unless otherwise stated above. Our half-day workshops start at 9:00 a.m. and conclude at 12:00 p.m.

Cancellation Policy

Registrations cancelled seven or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name and email address of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel and accommodation arrangements with this in mind.

Group Registration Instructions

To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.

Continuing Education Credits

While many associations and licensing bodies accept ACHIEVE workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns 6 continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop.