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Live Stream: Dealing with Difficult People

Oct 16, 2018 (9 AM - 4 PM Central Time)


Price: $ 209.00 (*early rate) $ 235.00 (regular rate)

*early rate expires September 25, 2018

Online Live Streaming


Trainer: Mike Labun

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Live Stream: Dealing with Difficult People (early rate expires 9-25-18)$235.00 $209.00Live Stream - October 16, 2018
Photo of Mike Labun, Trainer for , ACHIEVE Centre for Leadership & Workplace Performance

About the trainer

Mike Labun

Mike has a Bachelor's degree in Psychology and a Certificate in Conflict Resolution. He has over twenty years of experience as a leader in the mediation and conflict resolution field. Mike believes that education and training is largely about giving hope - people often come to a training to... Read More

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Description

This is a live stream event, please check our system requirements prior to registering.

We all encounter people we find difficult, and typically conversations with them leave us feeling frustrated, stressed, angry, or tired. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be explored, with an emphasis on understanding and adapting one’s approach to create different results. Participants will learn how to create the right conditions for a conversation with a person they find difficult. They will also be provided with a variety of practical strategies for engaging with people they find difficult.

About This Workshop

Some of the Topics Reviewed

  • Who is a Difficult Person?
  • Shift Judgment to Curiosity
  • The Cycle of Escalating Difficult Behaviour
  • Approaches for Dealing with Difficult People
  • Strategies for Dealing with Bullying Behaviour
  • Skills for Dealing with the Passive Aggressive Person
  • How to Defuse the Angry Person
  • Strategies for Dealing with the Resistant Person

Target Audience

This is an introductory-intermediate level workshop.

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.

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Details

Date:
October 16, 2018
Time:
9:00 am - 4:00 pm
Event Categories:
, ,

Trainer

Mike Labun

Venue

Online Live Streaming
Winnipeg, Manitoba Canada
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By registering for this workshop, you will participate from home via your computer.

How it Works

The information from the workshop is “streamed” over the internet and played back to you on your computer. Most computers are set up to be able to participate in our live streaming workshops, but be sure to check our system requirements. Even though you are not on location, as a participant you are still able to ask questions.

System Requirements

Before you register, please check the system requirements.

Register Attendees

Live Stream: Dealing with Difficult People (early rate expires 9-25-18)$235.00 $209.00Live Stream - October 16, 2018