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LIVE STREAM Dealing with Difficult People

Mar 26, 2020 (9:00 AM - 4:00 PM Central Time)

Online Live Stream

Trainer: Chris Downey

Price: $ 219.00 (*early rate) $ 249.00 (regular rate) + tax
*early rate expires March 05, 2020

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Workshop Description

This is a live stream event, please check our system requirements prior to registering.

We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be discussed, with an emphasis on understanding and adapting one’s approach to create different results. Participants will explore how to deal with patterns of passive aggressiveness, resistance, and chronic anger, and how to begin to change difficult patterns using a straightforward, five-step approach.

About This Workshop

Some of the Topics Included

  • Who is a Difficult Person?
  • Shift Judgment to Curiosity
  • The Cycle of Escalating Difficult Behaviour
  • Approaches for Dealing with Difficult People
  • Strategies for Dealing with Bullying Behaviour
  • Skills for Dealing with the Passive Aggressive Person
  • How to Defuse the Angry Person
  • Strategies for Dealing with the Resistant Person

Target Audience

This is an introductory-intermediate level workshop.

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.

About Our Workshops

About the Trainer

Chris Downey

Portrait of Chris Downey

Chris is a leadership and organizational development professional with over 20 years' experience in both the private and public sectors. Through his extensive experience in operations, compliance and organizational development, he has gained a diverse skill set which has shaped how he approaches leading and working with teams.  Chris believes fundamentally that leaders have a direct impact on the health and wellness of the people they lead and support. And that fostering healthy work environments create the ideal conditions for success well beyond the individual and throughout whole organizations. Chris is recognized as an approachable facilitator who coaches, motivates and inspires others to be the best they can be.

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Venue

Online Live Stream
Winnipeg, Manitoba Canada

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Dealing with Difficult People Live Stream (early rate expires 3-5-20)
$ 249.00 $ 219.00

Terms & Conditions

Cancellation Policy

Registrations cancelled seven or more days prior to the workshop/live stream are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to take part in the event, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person.

We reserve the right to cancel an event due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop/live-stream fees only.

You Will Receive

Login details approximately seven days prior the live stream date, as well as a PDF e-manual and workshop certificate.

Group Registration Instructions

To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.

Concerns and Grievances

If concerns arise at any time throughout the registration process, please contact the ACHIEVE office directly at 204-452-0180, or email [email protected].

Special Accommodations for Disabilities

Please contact the ACHIEVE office directly at 204-452-0180 or [email protected] to discuss any special needs or accommodations you may require in order to have a positive learning experience.

Continuing Education Credit

While many associations and licensing bodies accept ACHIEVE workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns six continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop.
See our Continuing Education Credits page for more information.