Diversity and Culture
Strategies for Working with Differences Live Stream
Jan 30, 2020 (9 AM - 4 PM Central Time)
Trainer: David Jung
Price: $ 219.00 (*early rate) $ 249.00 (regular rate) + tax
*early rate expires January 09, 2020
Workshop Description
This is a live stream event, please check our system requirements prior to registering.
Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for, conducting, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved.
About This Workshop
Some of the Topics Included
- Types of Difficult Conversations
- Our Natural Responses to Difficult Conversations
- Determining if a Conversation is Necessary
- How to Stop Avoiding the Interaction
- How to Prepare for the Difficult Conversation
- Key Skills and Strategies for Engaging
- What to Do If They Won’t Engage
- Concluding the Conversation
- Keys for Delivering Bad News
- How to be Open to Receiving the Difficult Conversation
Target Audience
This is an introductory-intermediate level workshop applicable to both employees and managers.
Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.
About Our Workshops
About the Trainer
David Jung
David has provided leadership for various non-profit organizations for over 25 years. He has a degree in philosophy, a diploma in counselling, as well as certifications in conflict resolution and mediation. In addition to training with ACHIEVE, David works in the field of mediation where he volunteers as a mediator for the court diversion program in Manitoba. In whatever role David finds himself, his passion for motivating people to continue on their personal journey of learning and growth shines through. David believes that no matter what our role is in the workplace, we can all continue to grow in our skills to improve our own life and to help improve the lives of others. As a trainer, he is known for his dynamic workshop facilitation that combines humour and real-world application.
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Terms & Conditions
Cancellation Policy
Registrations cancelled seven or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify CTRI of the name of the alternate person who will be attending.
We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.
Limited Seating
Register Early! To better facilitate group interaction, seating is limited.
Children and unregistered guests are not permitted in the meeting rooms.
You Will Receive
A spiral bound training manual and workshop certificate, as well as morning and afternoon refreshments. Participants are on their own for lunch from noon until 1:00 p.m., unless otherwise stated. For live-stream participants, you will receive a pdf copy of the manual.
Group Registration Instructions
To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.
Concerns and Grievances
If concerns arise at any time throughout the registration process, please contact the CTRI office directly at 204-452-9199, or email [email protected].
Special Accomodations for Disabilities
Please contact the CTRI office directly at 204-452-9199 or [email protected] to discuss any special needs or accommodations you may require in order to have a positive learning experience.
Continuing Education Credit
While many associations and licensing bodies accept CTRI workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns six continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop.
The following associations have formally approved our workshops:
Canadian Counselling and Psychotherapy Association (CCPA)
www.ccpa-accp.ca
Canadian Professional Counsellors Association (CPCA)
www.cpca-rpc.ca
Association of Social Work Boards (ASWB)
www.aswb.org
National Board for Certified Counselors (NBCC)
www.nbcc.org
Alberta College of Social Workers
www.acsw.ab.ca
*Category A Competency Credit
Vocational Rehabilitation Association of Canada (VRA Canada)
www.vracanada.com
Association of Cooperative Counselling Therapists of Canada
www.acctcounsellor.com
Canadian Assessment, Vocational Evaluation & Work Adjustment Society (CAVEWAS)
www.cavewas.com
Canadian Addiction Counsellors Certification Federation
www.caccf.ca
*Three of our workshops are formally approved with CACCF: Addictions & Mental Illness, Harm
Reduction, and Motivating Change. To inquire about CACCF approval for our other workshops, please
contact them directly.
To have your organization or association listed here, please contact [email protected].
At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.
Cancellation Policy
Registrations cancelled seven or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person who will be attending.
We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel and accommodation arrangements with this in mind.
Limited Seating
Register early! To better facilitate group interaction, seating is limited.
Children and unregistered guests are not permitted in the meeting rooms.
You Will Receive
A spiral bound training manual and workshop certificate, as well as morning refreshments. Participants are on their own for lunch from noon until 1:00 p.m., unless otherwise stated. For live-stream participants, you will receive a pdf copy of the manual.
Group Registration Instructions
To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.
Concerns and Grievances
If concerns arise at any time throughout the registration process, please contact the ACHIEVE office directly at 204-452-0180, or email [email protected].
Special Accommodations for Disabilities
Please contact the ACHIEVE office directly at 204-452-0180 or [email protected] to discuss any special needs or accommodations you may require in order to have a positive learning experience.
Continuing Education Credit
Check our Continuing Education Credit page to find out which associations and organizations accept our workshops for credit.
