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LIVE VIRTUAL Conflict Resolution Skills

Jun 23, 2021 (9:00 AM - 4:00 PM Central Time)

Online Live Virtual

Trainer: David Jung

Price: $249.00 CAD (regular rate) + tax

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Workshop Description

This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.

Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.

About This Workshop

Some of the Topics Included

  • How Conflict Escalates
  • Dealing with Misunderstandings
  • The Intention Check Tool
  • Strategies for Dealing with Disagreements
  • The Interest Check: Moving from Positions to Interest
  • Conflict Resolution Style Preferences
  • The Style Check Tool
  • Key Skills for Conflict Resolution
  • Trigger Phrases to Avoid
  • Strategies for Staying Calm in Conflict
  • The Four-Part Conflict Resolution Process

Target Audience

This is an introductory-intermediate level workshop.

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.

Learning Objectives

Upon completion of this workshop, participants should be able to

  • Understand common roots of conflict and how it escalates so that they can address it at the appropriate level and time
  • Use practice models for addressing conflict rooted in misunderstandings, disagreements, and different personal styles
  • Effectively utilize the four-part framework for conducting positive conflict resolution conversations

*Please allow only the registered individual(s) to view workshop materials.

About Our Workshops

About the Trainer

David Jung

Portrait of David Jung

David has provided leadership for various non-profit organizations for over 25 years. He has a degree in Philosophy, a diploma in Counselling, as well as certifications in Conflict Resolution and Mediation. In addition to training with ACHIEVE, he works as ACHIEVE’s Training and Development Specialist. In this role, David provides support to other trainers and ensures that training material reflects the current research in the field and is consistent with ACHIEVE’s core beliefs. He also works in the field of mediation where he volunteers as a Mediator for the court diversion program in Manitoba. In whatever role David finds himself, his passion for motivating people to continue their personal journey of learning and growth shines through. David believes that no matter what our role is in the workplace, we can all continue to grow in our skills to improve our own life and to help improve the lives of others. As a trainer, he is known for his dynamic workshop facilitation that combines humour and real-world application.

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Venue

Online Live Virtual

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Conflict Resolution Skills Live Virtual (early rate expires 6-2-21)
Live Virtual - June 23, 2021; 9am-4pm Central Time
$ 249.00 CAD

Terms & Conditions

Cancellation Policy

Registrations cancelled seven or more days prior to the workshop/live stream are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to take part in the event, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person.

We reserve the right to cancel an event due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop/live-stream fees only.

You Will Receive

Login details approximately 3-4 days prior to the event date, as well as a PDF e-manual, and a PDF workshop certificate.

Group Registration Instructions

To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.

Concerns and Grievances

If concerns arise at any time throughout the registration process, please contact the ACHIEVE office directly at 204-452-0180, or email [email protected].

Special Accommodations for Disabilities

Please contact the ACHIEVE office directly at 204-452-0180 or [email protected] to discuss any special needs or accommodations you may require in order to have a positive learning experience.

Continuing Education Credit

While many associations and licensing bodies accept ACHIEVE workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns six continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop.
See our Continuing Education Credits page for more information.

Filming and Photography

ACHIEVE Centre for Leadership reserves the right to film video content and take photography at our events. Some of our workshops will be live-streamed and filmed for participants not in attendance. Filming and photography may also be used for promotional materials. If you would like to know if we will be filming an event you are attending, please contact our office.