LIVE VIRTUAL Conflict Resolution Skills
Nov 17, 2021 (9:00 AM - 4:00 PM Central Time)
Trainer: David Jung
Price: $229.00 CAD (*early rate) $259.00 CAD (regular rate) + tax
*early rate expires October 27, 2021
This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.
About This Workshop
Some of the Topics Included
- How Conflict Escalates
- Dealing with Misunderstandings
- The Intention Check Tool
- Strategies for Dealing with Disagreements
- The Interest Check: Moving from Positions to Interest
- Conflict Resolution Style Preferences
- The Style Check Tool
- Key Skills for Conflict Resolution
- Trigger Phrases to Avoid
- Strategies for Staying Calm in Conflict
- The Four-Part Conflict Resolution Process
This is an introductory-intermediate level workshop.
Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.
Upon completion of this workshop, participants should be able to
- Understand common roots of conflict and how it escalates so that they can address it at the appropriate level and time
- Use practice models for addressing conflict rooted in misunderstandings, disagreements, and different personal styles
- Effectively utilize the four-part framework for conducting positive conflict resolution conversations
*Please allow only the registered individual(s) to view workshop materials.
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Terms & Conditions
Registrations cancelled seven or more days prior to the workshop/live stream are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to take part in the event, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person.
We reserve the right to cancel an event due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop/live-stream fees only.
You Will Receive
Login details approximately 3-4 days prior to the event date, as well as a PDF e-manual, and a PDF workshop certificate.
Group Registration Instructions
To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.
Concerns and Grievances
Special Accommodations for Disabilities
Continuing Education Credit
While many associations and licensing bodies accept ACHIEVE workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns six continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop. See our Continuing Education Credits page for more information.
Filming and Photography
ACHIEVE Centre for Leadership reserves the right to film video content and take photography at our events. Some of our workshops will be live-streamed and filmed for participants not in attendance. Filming and photography may also be used for promotional materials. If you would like to know if we will be filming an event you are attending, please contact our office.