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LIVE VIRTUAL Dealing with Difficult People

Jul 29, 2020 (9:00 AM - 4:00 PM Central Time)

Online Live Virtual

Trainer: Patrick Parent

Price: $249.00 CAD (regular rate) + tax

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Workshop Description

This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.

We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be discussed, with an emphasis on understanding and adapting one’s approach to create different results. Participants will explore how to deal with patterns of passive-aggressiveness, resistance, and chronic anger, and how to begin to change difficult patterns using a straightforward, five-step approach.

About This Workshop

Some of the Topics Included

  • Who is a Difficult Person?
  • Shift Judgment to Curiosity
  • The Cycle of Escalating Difficult Behaviour
  • Approaches for Dealing with Difficult People
  • Strategies for Dealing with Bullying Behaviour
  • Skills for Dealing with the Passive-Aggressive Person
  • How to Defuse the Angry Person
  • Strategies for Dealing with the Resistant Person

Target Audience

This is an introductory-intermediate level workshop.

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.

 

*Please act with integrity and allow only the registered individual(s) to view the workshop materials.

About Our Workshops

About the Trainer

Patrick Parent

Portrait of Patrick Parent

Patrick has been a leader in the field of residential group homes and treatment foster care for the past 20 years, presently as the owner and Executive Director of a foster/counselling centre. His educational background is in Psychology and his workplace experiences have helped him develop keen insights into the complexities of communication and conflict dynamics. Patrick values workplaces that are open, diverse and inclusive, recognizing that we are all on our personal journey. He believes that understanding and kindness are needed when dealing with people. Patrick's use of humour and genuine enthusiasm for teaching creates an excellent learning environment for participants.

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Venue

Online Live Virtual
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The numbers below include tickets for this event already in your cart. Clicking "Register Attendees" will allow you to edit any existing attendee information as well as change ticket quantities.
Dealing with Difficult People Live Virtual (early rate expires 7-8-20)
Live Virtual - July 29, 2020; 9am-4pm CT
$ 249.00

Terms & Conditions

Cancellation Policy

Registrations cancelled seven or more days prior to the workshop/live stream are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to take part in the event, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person.

We reserve the right to cancel an event due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop/live-stream fees only.

You Will Receive

Login details approximately seven days prior the live stream date, as well as a PDF e-manual and workshop certificate.

Group Registration Instructions

To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.

Concerns and Grievances

If concerns arise at any time throughout the registration process, please contact the ACHIEVE office directly at 204-452-0180, or email [email protected].

Special Accommodations for Disabilities

Please contact the ACHIEVE office directly at 204-452-0180 or [email protected] to discuss any special needs or accommodations you may require in order to have a positive learning experience.

Continuing Education Credit

While many associations and licensing bodies accept ACHIEVE workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns six continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop.
See our Continuing Education Credits page for more information.