LIVE VIRTUAL Difficult Conversations
Strategies for Challenging Discussions
Oct 29, 2020 (9:00 AM - 4:00 PM Central Time)
Trainer: Wendy Loewen, Managing Director
Price: $249.00 CAD (regular rate) + taxRegister Now
This is a live virtual event, please check our system requirements prior to registering.
Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for, conducting, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved.
About This Workshop
Some of the Topics Included
- Types of Difficult Conversations
- Our Natural Responses to Difficult Conversations
- Determining if a Conversation is Necessary
- How to Stop Avoiding the Interaction
- How to Prepare for the Difficult Conversation
- Key Skills and Strategies for Engaging
- What to Do If They Won’t Engage
- Concluding the Conversation
- Keys for Delivering Bad News
- How to be Open to Receiving the Difficult Conversation
This is an introductory-intermediate level workshop applicable to both employees and managers.
Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.
*Please allow only the registered individual(s) to view workshop materials.
About Our Workshops
More Training Options On This Topic
What our clients have to say…
Add this to your Calendar
Terms & Conditions
Registrations cancelled seven or more days prior to the workshop/live stream are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to take part in the event, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person.
We reserve the right to cancel an event due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop/live-stream fees only.
You Will Receive
Login details approximately seven days prior the live stream date, as well as a PDF e-manual and workshop certificate.
Group Registration Instructions
To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.
Concerns and Grievances
Special Accommodations for Disabilities
Continuing Education Credit
While many associations and licensing bodies accept ACHIEVE workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns six continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop. See our Continuing Education Credits page for more information.