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LIVE WEBINAR Dealing with Difficult People

Oct 25, 2021 (1:00 PM - 2:00 PM Central Time)

Trainer: Wendy Loewen, Managing Director

Price: $31.99 CAD (*early rate) $41.99 CAD (regular rate) + tax
*early rate expires October 11, 2021

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Workshop Description

This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.

We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This webinar explores what is happening in those exchanges and demonstrates how you can adapt your strategies to bring about more productive conversations with those you find difficult. As a viewer, you will be shown how to deal with patterns of passive aggressiveness, resistance, and chronic anger. You will learn how to create the right conditions for a conversation with a person you find difficult and how to begin to change the pattern using a straightforward, five-step approach.

*Please allow only the registered individual(s) to view webinar materials.

Target Audience

This is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic.

Method of Delivery

Each webinar is 60 minutes in length. Live webinars will each contain 60 minutes of instruction from the facilitator using visual powerpoint slides and then there will be 5-10 minutes at the end of the webinar when participants can ask questions directly to the instructor and hear feedback from them in realtime.

Learning Objectives

Upon completion of this webinar, participants should be able to

  • Label three common types of difficult behaviour
  • Identify the cycle of escalating behaviour
  • Understand motivations behind and recall steps involved in dealing with difficult patterns of behaviour

About Our Workshops

About the Trainer

Wendy Loewen, Managing Director

Portrait of Wendy Loewen, Managing Director

Wendy is the Managing Director of ACHIEVE Centre for Leadership and co-author of The Culture Question. She is a thoughtful and empowering leader who believes in the importance of listening to the needs and aspirations of people, and then facilitating the next step in their development. Wendy is vice president of the Alternative Dispute Resolution Institute of Manitoba. She is a former teacher and director of a health and social services program. Wendy has a Master’s degree in Conflict Analysis and Management, and Bachelor’s degrees in both Psychology and Education. She believes that learning is a dynamic and lifelong endeavor, and with commitment and guidance, the process should be enjoyable and motivating. Wendy is an engaging presenter who delivers material in a way that maximizes the learning potential for all participants. Read blogs written by Wendy here. Contact Wendy at: [email protected] 204-789-2453

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Dealing with Difficult People Live Webinar (early rate expires 10-11-21)
Live Webinar - Oct. 25, 2021; 1-2pm Central Time
$ 41.99 CAD $ 31.99 CAD

Terms & Conditions

Cancellation Policy

Registrations cancelled seven or more days prior to the live webinar are refundable, minus a $20.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to view the live webinar, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person who will be viewing.

We reserve the right to cancel live webinars due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of live webinar fees only.

You Will Receive

Login details approximately 3-4 days prior to the live event date, a PDF of the PowerPoint slides, and a PDF certificate

Group Registration Instructions

To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.

Concerns and Grievances

If concerns arise at any time throughout the registration process, please contact the ACHIEVE office directly at 204-452-0180, or email [email protected].

Special Accommodations for Disabilities

Please contact the ACHIEVE office directly at 204-452-0180 or [email protected] to discuss any special needs or accommodations you may require in order to have a positive learning experience.

Continuing Education Credit

While many associations and licensing bodies accept ACHIEVE workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns six continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop.
See our Continuing Education Credits page for more information.

Filming and Photography

ACHIEVE Centre for Leadership reserves the right to film video content and take photography at our events. Some of our workshops will be live-streamed and filmed for participants not in attendance. Filming and photography may also be used for promotional materials. If you would like to know if we will be filming an event you are attending, please contact our office.