Loading Events

LIVE WEBINAR Managing Difficult Phone Calls

Oct 08, 2020 (1:00 PM - 2:00 PM Central Time)

Online Live Webinar

Trainer: Christina Reimer

Price: $32.99 CAD (*early rate) $41.99 CAD (regular rate) + tax
*early rate expires September 24, 2020

Register Now

Workshop Description

This is a live webinar using Zoom, an online meeting platform. Please check system requirements prior to registering.

Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This webinar is designed to provide practical strategies for dealing with clients and customers over the phone who are in a heightened emotional state. Participants will learn over-the-phone techniques for de-escalating anger, resolving conflict, and communicating effectively.

About the Trainer

Christina Reimer

Portrait of Christina Reimer

Christina has a diverse background as a leadership trainer, director and team building and conflict resolution facilitator. With a PhD in religion, she teaches university courses on ethics, the world’s major religions, and other topics. Christina has travelled extensively and worked internationally for non-profit organizations that focus on peace-building and community development. She values workplaces that promote diversity and equity and strive to resolve corporate and interpersonal conflict in productive ways. She believes that communicating well is one of the keys to creating healthy working environments. Christina has an enthusiastic and engaging presentation style and uses storytelling and humour to make workshops interesting as well as informative.

More Training Options On This Topic

What our clients have to say…

Add this to your Calendar

Venue

Online Live Webinar

Register Attendees

The numbers below include tickets for this event already in your cart. Clicking "Register Attendees" will allow you to edit any existing attendee information as well as change ticket quantities.
Managing Difficult Phone Calls Live Webinar (early rate expires 9-24-20)
Live Webinar - October 8, 2020; 1-2pm Central Time
$ 41.99 $ 32.99

Terms & Conditions

Cancellation Policy

Registrations cancelled seven or more days prior to the live webinar are refundable, minus a $20.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to view the live webinar, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person who will be viewing.

We reserve the right to cancel live webinars due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of live webinar fees only.

You Will Receive

Login details approximately seven days prior the live webinar date, a PDF of the PowerPoint slides, and a certificate (if requested).

Group Registration Instructions

To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.

Concerns and Grievances

If concerns arise at any time throughout the registration process, please contact the ACHIEVE office directly at 204-452-0180, or email [email protected].

Special Accommodations for Disabilities

Please contact the ACHIEVE office directly at 204-452-0180 or [email protected] to discuss any special needs or accommodations you may require in order to have a positive learning experience.

Continuing Education Credit

While many associations and licensing bodies accept ACHIEVE workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns six continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop.
See our Continuing Education Credits page for more information.