LIVE WEBINAR Managing Difficult Phone Calls
Oct 08, 2020 (1:00 PM - 2:00 PM Central Time)
Trainer: Christina Reimer
Price: $32.99 CAD (*early rate) $41.99 CAD (regular rate) + tax
*early rate expires September 24, 2020
This is a live webinar using Zoom, an online meeting platform. Please check system requirements prior to registering.
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This webinar is designed to provide practical strategies for dealing with clients and customers over the phone who are in a heightened emotional state. Participants will learn over-the-phone techniques for de-escalating anger, resolving conflict, and communicating effectively.
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Registrations cancelled seven or more days prior to the live webinar are refundable, minus a $20.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to view the live webinar, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person who will be viewing.
We reserve the right to cancel live webinars due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of live webinar fees only.
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Login details approximately seven days prior the live webinar date, a PDF of the PowerPoint slides, and a certificate (if requested).
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