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Mediation – Facilitating Conflict Resolution

Jul 24 - Jul 25, 2018 (9 AM - 4 PM)


Price: $ 445.00 (regular rate)


Edmonton, Alberta – Holiday Inn Conference Centre


Trainer: Alan Edwards

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Mediation (early rate expires 7-3-18)$445.00Edmonton, AB - July 24-25, 2018
Photo of Alan Edwards, trainer at ACHIEVE

About the trainer

Alan Edwards

Based in Edmonton, Alan has been active in the conflict resolution world since 1997 as a mediator, writer and instructor. The focus of his mediation work is primarily workplace conflict. As an instructor, Alan has delivered trainings in many locations throughout Canada and the United States. In addition, he has... Read More

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Description

Unresolved conflict becomes time consuming and limits the productivity of everyone. A third party facilitator may be needed to help mediate the difficult conversation for resolving the conflict when the people involved do not resolve it on their own. This skills-based workshop is designed to give participants the tools to work with disputing parties to clarify misunderstandings, identify interests and work towards options for resolving the conflict. Participants will work with scenarios that will help them prepare to intervene in difficult conversations and conflict situations. This workshop is highly applicable to anyone in a leadership or human resources position.

About This Workshop

Workshop Outline

Day 1

  • Mediation Overview
  • Alternative Ways to Resolve Disputes
  • Factors that Lead to Successful Mediation
  • Understanding Conflict Dynamics
  • Assessing for Mediation
  • Road Blocks to Effective Mediation
  • Qualities a Mediator Needs
  • Building Self-Awareness
  • Mediation Skills
  • Mediation Strategies

Day 2

  • Mediation Process Overview
  • Pre-Mediation Preparation
  • To Proceed or Not to Proceed
  • The Mediation Process
  • Introduction and Ground Rules
  • Information Sharing
  • Problem Identification
  • Problem Solving and Resolution
  • Agreements that Stick
  • Post-Mediation Process
  • Other Mediation Considerations
  • How to Increase Your Abilities

Method of Delivery

Lecture, personal reflection, video, small group discussions, case study review and skill development.

Target Audience

This is an introductory-intermediate level workshop that is highly applicable to anyone in a leadership or human resources position. Participants will be given tools to mediate difficult conversations and resolve conflict.

Chartered Professionals in Human Resources Alberta logo
 This program has been approved for 6 CPHR Continued Professional Development Hours through the Chartered Professionals in Human Resources Alberta.

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Details

Start:
July 24, 2018 @ 9:00 am
End:
July 25, 2018 @ 4:00 pm
Event Categories:
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Trainer

Alan Edwards

Venue

Edmonton, Alberta – Holiday Inn Conference Centre
4485 Gateway Blvd, Edmonton, Alberta T6H 5C3 Canada
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Phone:
780-431-1100

Register Attendees

Mediation (early rate expires 7-3-18)$445.00Edmonton, AB - July 24-25, 2018
At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.

Registration Information

Register Early! Seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

The Early Registration rate is available for those participants who submit both their registration form and payment 3 weeks before the workshop.

Participants will receive a spiral bound training manual and a certificate of completion.

Workshop Schedule

The workshops start at 9:00 AM and conclude around 4:00 PM. Please arrive between 8:30 and 9:00 AM on the first day to check in and receive a training manual. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon to 1:00 PM, unless otherwise stated above. Our half day workshops start at 9:00 am and conclude at 12:00pm

Cancellation Policy

Registrations cancelled 7 or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.

Group Registration Instructions

To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.

Continuing Education Credit

Workshop participants receive a certificate indicating credits awarded based on the length and completion of the workshop.  A two day workshop earns 12 Continuing Education hours, a one day workshop earns 6 hours and a half day workshop earns 3 hours.  While many associations and licensing bodies accept ACHIEVE workshops for Continuing Education Credit, questions about approval should be directed to the specific association or licensing body you are requesting the credits for.