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Mediation – Facilitating Conflict Resolution

Apr 25 - Apr 26, 2017 (9 AM - 4 PM)


Price: 420.00 (regular rate)


Toronto, Ontario – Ramada Plaza Toronto


Trainer: Christina Reimer

Photo of Christina Reimer, trainer at ACHIEVE

About the trainer

Christina Reimer

Christina has a diverse background as a leadership trainer, director and team building and conflict resolution facilitator. With a PhD in religion, she teaches university courses on ethics, the world’s major religions and other topics. Christina has travelled extensively and worked internationally for non-profit organizations that focus on peace-building and community development...


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Description

Unresolved conflict becomes time consuming and limits the productivity of everyone. A third party facilitator may be needed to help mediate the difficult conversation for resolving the conflict when the people involved do not resolve it on their own. This skills-based workshop is designed to give participants the tools to work with disputing parties to clarify misunderstandings, identify interests and work towards options for resolving the conflict. Participants will work with scenarios that will help them prepare to intervene in difficult conversations and conflict situations. This workshop is highly applicable to anyone in a leadership or human resources position.

About This Workshop

Workshop Outline

Day 1

  • Mediation Overview
  • Alternative Ways to Resolve Disputes
  • Factors that Lead to Successful Mediation
  • Understanding Conflict Dynamics
  • Assessing for Mediation
  • Road Blocks to Effective Mediation
  • Qualities a Mediator Needs
  • Building Self-Awareness
  • Mediation Skills
  • Mediation Strategies

Day 2

  • Mediation Process Overview
  • Pre-Mediation Preparation
  • To Proceed or Not to Proceed
  • The Mediation Process
  • Introduction and Ground Rules
  • Information Sharing
  • Problem Identification
  • Problem Solving and Resolution
  • Agreements that Stick
  • Post-Mediation Process
  • Other Mediation Considerations
  • How to Increase Your Abilities

Method of Delivery

Lecture, personal reflection, video, small group discussions, case study review and skill development

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Details

Start:
April 25, 2017 @ 9:00 am
End:
April 26, 2017 @ 4:00 pm
Event Categories:
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Venue

Toronto, Ontario – Ramada Plaza Toronto
300 Jarvis Street, Toronto, Ontario M5B 2C5 Canada
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Phone:
416-977-4823
At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.

Registration Information

Register Early! Seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

The Early Registration rate is available for those participants who submit both their registration form and payment 3 weeks before the workshop.

Participants will receive a spiral bound training manual and a certificate of completion.

Workshop Schedule

The workshops start at 9:00 AM and conclude around 4:00 PM. Please arrive between 8:30 and 9:00 AM on the first day to check in and receive a training manual. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon to 1:00 PM.

Cancellation Policy

Registrations cancelled 7 or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.

Group Registration Instructions

To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.

Continuing Education Credit

Workshop participants receive a certificate indicating credits awarded based on the length and completion of the workshop.  A two day workshop earns 12 Continuing Education hours and a one day workshop earns 6 hours.   While many associations and licensing bodies accept ACHIEVE workshops for Continuing Education Credit, questions about approval should be directed to the specific association or licensing body you are requesting the credits for.