Mediation – Facilitating Conflict Resolution
Jul 20 - Jul 21, 2017 (9 AM - 4 PM)
Price: 375.00 (*early rate) 420.00 (regular rate)
Winnipeg, Manitoba – Canadian Mennonite University
Trainer: Mike Labun
About the trainer
Mike has a Bachelor's degree in Psychology and a Certificate in Conflict Resolution. He has over twenty years of experience as a leader in the mediation and conflict resolution field. Through his training and consulting work, he has helped a variety of organizations become better workplaces, including crown corporations, social service agencies, Indigenous communities, businesses and school divisions...
Unresolved conflict becomes time consuming and limits the productivity of everyone. A third party facilitator may be needed to help mediate the difficult conversation for resolving the conflict when the people involved do not resolve it on their own. This skills-based workshop is designed to give participants the tools to work with disputing parties to clarify misunderstandings, identify interests and work towards options for resolving the conflict. Participants will work with scenarios that will help them prepare to intervene in difficult conversations and conflict situations. This workshop is highly applicable to anyone in a leadership or human resources position.
About This Workshop
- Mediation Overview
- Alternative Ways to Resolve Disputes
- Factors that Lead to Successful Mediation
- Understanding Conflict Dynamics
- Assessing for Mediation
- Road Blocks to Effective Mediation
- Qualities a Mediator Needs
- Building Self-Awareness
- Mediation Skills
- Mediation Strategies
- Mediation Process Overview
- Pre-Mediation Preparation
- To Proceed or Not to Proceed
- The Mediation Process
- Introduction and Ground Rules
- Information Sharing
- Problem Identification
- Problem Solving and Resolution
- Agreements that Stick
- Post-Mediation Process
- Other Mediation Considerations
- How to Increase Your Abilities
Method of Delivery
Lecture, personal reflection, video, small group discussions, case study review and skill development
This program has been approved for 12 CPHR Continued Professional Development Hours.
What our clients have to say...
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At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.
Register Early! Seating is limited.
Children and unregistered guests are not permitted in the meeting rooms.
The Early Registration rate is available for those participants who submit both their registration form and payment 3 weeks before the workshop.
Participants will receive a spiral bound training manual and a certificate of completion.
The workshops start at 9:00 AM and conclude around 4:00 PM. Please arrive between 8:30 and 9:00 AM on the first day to check in and receive a training manual. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon to 1:00 PM.
Registrations cancelled 7 or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person who will be attending.
We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.
Group Registration Instructions
To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.
Continuing Education Credit
Workshop participants receive a certificate indicating credits awarded based on the length and completion of the workshop. A two day workshop earns 12 Continuing Education hours and a one day workshop earns 6 hours. While many associations and licensing bodies accept ACHIEVE workshops for Continuing Education Credit, questions about approval should be directed to the specific association or licensing body you are requesting the credits for.