Navigating Difficult Client Relationships
About the trainer
Offered through Crisis and Trauma Resource Institute
For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. Complicating matters is that difficult dynamics in the relationship are often amplified by different styles of communicating. This workshop reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors. By looking at case studies, participants will learn how to alter their interactions with clients they find difficult in order to transform unhealthy relational patterns into more positive interactions and outcomes.
About This Workshop
Some of the Topics Reviewed
- What Makes a Person Difficult?
- The Cycle of Escalating Difficult Behaviour
- Shift the Problem from Person to Pattern
- Shift from Judgment to Curiosity
- Assessment of Problems: Is it Mine, Theirs, or Ours?
- Strategies for the Passive Aggressive Pattern
- Strategies for the Chronic Anger Pattern
- Strategies for the Chronic Resistance Pattern
- Considerations Around Challenges Related to Mental Health
- Creating a Cycle of Cooperative Behaviour
This is an introductory level workshop intended for social service and health care personnel, support workers, school personnel, and anyone working with people who exhibit challenging behaviours.
Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.
At the end of this workshop, participants should be able to:
- Identify patterns of escalating difficult behaviour
- Describe common patterns in communication that cause conflict
- List the external and internal factors that contribute to difficult client relationships
- Describe effective communication with someone who is experiencing mental health challenges
- Practice key interventions with three common patterns of difficult behaviour
- Know how to facilitate a cycle of cooperative behaviour
What our clients have to say...
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At the checkout, you will have the option to pay by credit card or cheque. If you choose the pay by cheque option, you will receive an invoice to be paid later.
Register Early! Seating is limited.
Children and unregistered guests are not permitted in the meeting rooms.
The Early Registration rate is available for those participants who submit both their registration form and payment 3 weeks before the workshop.
Participants will receive a spiral bound training manual and a certificate of completion.
The workshops start at 9:00 a.m. and conclude around 4:00 p.m. Please arrive between 8:30 and 9:00 a.m. on the first day to check in and receive a training manual. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon to 1:00 p.m., unless otherwise stated above. Our half-day workshops start at 9:00 a.m. and conclude at 12:00 p.m.
Registrations cancelled seven or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name and email address of the alternate person who will be attending.
We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.
Group Registration Instructions
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Continuing Education Credits
While many associations and licensing bodies accept ACHIEVE workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns 6 continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop.