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Navigating Difficult Conversations
May 16, 2018 (9 AM - 4 PM)
Price: $ 235.00 (regular rate)
Calgary, Alberta – Executive Royal Inn & Conference Centre
Trainer: Shelly Qualtieri
About the trainer
Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations often take a large mental and emotional toll on all participants. In fact, having difficult conversations can be one of the most stressful and uncomfortable aspects of our lives and work. Yet the ability to handle difficult conversations respectfully and professionally is also an essential workplace skill. This workshop will review the key elements of preparing for, conducting and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional and respectful for all involved.
About This Workshop
- Elements of a Difficult Conversation
- Instigators and Recipients
- Determining if a Difficult Conversation is Necessary
- Alternatives to the Difficult Conversation
- How to Stop Avoiding the Difficult Conversation
- How to Handle the Difficult Conversation
- Asking for a Difficult Conversation
- Preparing for the Difficult Conversation
- What You Need to Do
- What You Can Expect
- Conducting the Difficult Conversation
- Concluding the Difficult Conversation
- Following Up
- How to Prevent the Need for a Difficult Conversation
Method of Delivery
Lecture, personal reflection, skill building, video and small group discussions.
This is an introductory-intermediate level workshop. The content is suitable for workplace, community and home environments.
What our clients have to say...
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At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.
Register Early! Seating is limited.
Children and unregistered guests are not permitted in the meeting rooms.
The Early Registration rate is available for those participants who submit both their registration form and payment 3 weeks before the workshop.
Participants will receive a spiral bound training manual and a certificate of completion.
The workshops start at 9:00 AM and conclude around 4:00 PM. Please arrive between 8:30 and 9:00 AM on the first day to check in and receive a training manual. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon to 1:00 PM, unless otherwise stated above. Our half day workshops start at 9:00 am and conclude at 12:00pm
Registrations cancelled 7 or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person who will be attending.
We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.
Group Registration Instructions
To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.
Continuing Education Credit
Workshop participants receive a certificate indicating credits awarded based on the length and completion of the workshop. A two day workshop earns 12 Continuing Education hours, a one day workshop earns 6 hours and a half day workshop earns 3 hours. While many associations and licensing bodies accept ACHIEVE workshops for Continuing Education Credit, questions about approval should be directed to the specific association or licensing body you are requesting the credits for.