Our leaders and staff are passionate about and dedicated to our purpose. Learn more about us below.
Wendy is the Managing Director of ACHIEVE Centre for Leadership. In this role, she provides leadership in managing ACHIEVE staff and trainers, and developing workshop materials. Wendy is a thoughtful and empowering leader who believes in the importance of listening to the needs and aspirations of people, and then facilitating the next step in their development. She has worked with ACHIEVE since the beginning, first as a trainer and Curriculum Development Specialist, then as Director of Training. She is vice president of the Alternative Dispute Resolution Institute of Manitoba. Wendy is a former teacher and director of a health and social services program. She has a Master’s degree in Conflict Analysis and Management, and Bachelor’s degrees in both Psychology and Education.
Wendy believes that learning is a dynamic and lifelong endeavor, and with commitment and guidance, the process should be enjoyable and motivating. She is co-author of The Culture Question, and is the author of many of our workshops including Performance Management, Respectful Workplace, and Assertive Communication. Wendy is an engaging presenter who delivers material in a way that maximizes the learning potential for all participants. Read blogs written by Wendy here.
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Eric is the Chief Executive Officer of ACHIEVE Centre for Leadership. In this role, he provides support for our leadership team and is actively involved in managing our day-to-day operations. Eric is a caring and insightful leader who believes that building authentic relationships is the best way to lead people effectively. Prior to becoming CEO in 2020, he was ACHIEVE’s Managing Director for seven years, and has been a trainer since 2008. Eric has provided leadership in the field of conflict resolution and mediation since completing a degree in Sociology with a focus on mediation and peacemaking. He is a Chartered Mediator and a past president of the Alternative Dispute Resolution Institute of Manitoba. Prior to working with ACHIEVE, Eric was an administrator, board chair, senior mediator, trainer, and lead negotiator for a variety of other organizations.
Eric believes that the best leaders and employees turn their minds first to listening with curiosity, and never put operations before people. He is co-author of the book, The Culture Question, and is the author of many of ACHIEVE’s workshops including Management and Supervision, Coaching Strategies for Leaders, and Dealing with Difficult People. Eric is a gifted trainer and speaker who makes material come alive for participants through humour, storytelling, and real-world application.
Randy is the founder and Chief Vision Officer of ACHIEVE Centre for Leadership. He is an intuitive and visionary leader who, together with a team of employees and trainers, has positioned ACHIEVE to be a leading provider of professional development training. In 2020, after close to fifteen years of managing the day-to-day operations of ACHIEVE in the role of CEO, Randy transitioned to the role of Chief Vision Officer. He now dedicates his energies more broadly to projects that support our vision of creating workplaces where people like to work, particularly through his role in overseeing the book projects of ACHIEVE Publishing. Randy is a Registered Social Worker who holds a Master of Social Work degree and a Bachelor’s degree in Conflict Resolution.
Randy is passionate about sharing the importance of creating healthy workplace cultures, and believes that leadership requires us to always be intentional about what we do and how we do it. He is author of The Ordinary Leader, and co-author of The Culture Question and A Little Book About Trauma-Informed Workplaces. Randy gives presentations on leadership and workplace culture to a wide range of audiences. He is a dynamic speaker who delivers insightful presentations that are engaging, humorous, and informative.
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Heidi is the co-founder of ACHIEVE and, after many years of being involved in multiple aspects of the organization, she is now the Director of Special Projects. In this role Heidi makes use of her broad range of experience overseeing various unique tasks, and coordinating the sponsorship of charitable events. Heidi values that ACHIEVE inspires genuine learning, and that knowledge empowers us to make positive changes in our lives, organizations, and communities.
You can contact Heidi at:
Louise is a traditional Elder and a descendant of the historic Metis of the Red River Settlement in Manitoba. As an Elder, she is instrumental in guiding CTRI towards embracing the Truth & Reconciliation Commission’s 94 Calls to Action. In addition, Louise offers training for CTRI and provides cultural support to our trainers. She has bachelor’s degrees in both Psychology and Justice and Law, and has completed graduate level training in Social Work. Throughout her career, Louise has worked in child welfare, justice, education, health, women’s issues, addictions, spiritual care, and with children and communities in crisis. Highlights include: co-founding a 24-hour youth crisis line called Teen Touch in 1978; working with political parties to ensure the voices of Indigenous people in Canada are heard and reflected in policies and government positions; working with the Smithsonian Institute in Washington, DC, to develop a Metis exhibit for the National Museum of the American Indian in 1999. From 2000-2014, Louise also worked with the Southern First Nations in the devolution process of child welfare. She is kind, engaging, and humorous, and believes that when we combine our gifts, we more easily find our balance and thus have a more rewarding and full life.
David has provided leadership for various non-profit organizations for over 25 years. He has a degree in Philosophy, a diploma in Counselling, as well as certifications in Conflict Resolution and Mediation. In addition to training with ACHIEVE, David works in the field of mediation where he volunteers as a Mediator for the court diversion program in Manitoba. In whatever role David finds himself, his passion for motivating people to continue their personal journey of learning and growth shines through. David believes that no matter what our role is in the workplace, we can all continue to grow in our skills to improve our own life and to help improve the lives of others.
As ACHIEVE’s Training and Development Specialist, David provides support to other trainers and ensures that training material reflects the current research in the field and is consistent with ACHIEVE’s core beliefs. As a trainer, he is known for his dynamic workshop facilitation that combines humour and real-world application.
Delayne’s high standards for excellent service have been experienced by clients for over seven years. She is adept at solving problems and attending to client’s needs promptly and efficiently. In addition to managing the client services department, Delayne oversees our certificate programs and liaises with our partnering agencies. She believes it takes a positive attitude, an acceptance of different work styles, and a non-judgemental attitude to create and maintain a great work environment.
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Kloe supports the work of our executive and client services teams. In her role, she engages with a variety of projects and frequently interacts with our clients who have questions about our workshops or resources. Our clients can expect attentive customer service when corresponding with Kloe. Her upbeat personality, willingness to help, and knowledge of our services make her a perfect fit for her role. Kloe believes that it takes passion for what you do and open, honest communication with those around you to create a great work environment.
After working in a variety of roles in the organization, Tyler now oversees our publishing division. Along with his passion for books, he brings a deep understanding of the training industry to ACHIEVE Publishing. Tyler is also our in-house editor, ensuring that the written information we produce is clear and accurate. He believes that a great work environment requires mutual respect, trust, and innovation. These values are a big part of what makes working at ACHIEVE both rewarding and exciting. Tyler’s genuine care for people comes through in all his interactions, whether in person, by phone, or via email.
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Cindy has extensive experience overseeing workplace operations from her leadership roles with other organizations. In her current position, she provides direction to both the technical and design aspects of our organization. She also assists clients and trainers who are part of our Train-the-Trainer program. Her creativity, combined with a willingness to help others, allows her to take on a variety of projects that are instrumental in our organization. Cindy believes that ACHIEVE is a place where curiosity, a desire for excellence, and nurturing a respectful and fun environment are what make us excited to come to work each day.
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Chantel is part of the on-location training team. She works with clients to ensure our workshops meet their expectations, and connects with trainers to give them the information required to deliver high-quality trainings. Chantel utilizes her extensive knowledge of our workshops to match the correct content for each client’s needs. Her thoughtful consideration and attention to detail ensure that our clients are receiving exceptional care. Chantel believes that great workplaces are created when leaders are intentional about fostering healthy workplace relationships, and supporting opportunities for learning and innovation.
Read blogs written by Chantel here.
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Lori is part of the on-location training team. She works with clients to ensure our workshops meet their needs, and connects with trainers to give them the information required to deliver high-quality trainings. Lori is a patient listener who is adept at understanding what her clients are looking for. She has experience working in the social service sector, and brings a warm, friendly personality to this role. Lori believes that creating a great work environment requires respect, trust, and an open heart. When you enjoy coming to work and laugh with your coworkers, you’re motivated to work hard.
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Elliot is part of the on-location training team. He works with clients to ensure our workshops meet their expectations, and connects with trainers to give them the information required to deliver high-quality trainings. Originally from Brokenhead Ojibway Nation, Elliot has lived and worked both in northern communities and large urban settings, which gives him understanding and insight into many of the communities we serve. He believes that great work environments are created when everyone in the workplace knows what they are working for, and are focused on reaching the same goal.
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Erin helps our organization by managing a variety of special projects and administrative tasks. She brings a strong work ethic and positive attitude to everything she does. Erin’s organizational skills combined with her efficiency and attention to detail make her an integral part of our team. She believes that a good workplace environment invites every member’s ideas. Erin appreciates working with a team that is committed to excellence, and values strong communication and humour.
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As part of the logistics team, Jesse runs our print shop, making sure all of the training manuals are printed and ready for each of our workshops. They also take care of shipping and receiving our workshop materials to locations near and far. Jesse’s calm disposition and organizational abilities are the perfect combination of skills to ensure that everything runs smoothly in this fast-paced environment. Jesse believes a healthy and life-giving work environment is one in which all staff are part of the team, affirmed, and empowered in the use of their strengths.
Reid leads our email marketing campaigns and works with a variety of partners to promote our training and services. She enjoys being able to work with a variety of computer programs and is excellent at problem solving and tackling technical issues. She believes that a great work environment is founded in communication and respect, and is pleased to work for a company that holds those values.
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Jessica works in our marketing department as our Social Media Coordinator. Her educational background, love of learning, and organizational skills are key assets for staying current in this ever-changing field. Jessica’s creative and energetic personality shine through in her work, and give our marketing material a voice that is accessible and approachable. She believes that it’s possible to love your work and enjoy showing up every day! Jessica appreciates that her role in communicating about our work contributes to helping other workplaces create great cultures, promote positive leadership, and foster employee engagement.
Read blogs written by Jessica here.
Luke is part of our marketing department. His primary role is to lead our various video projects, ranging from short one-minute insights to full-day live-stream workshops. He brings a broad range of knowledge from both his educational background in video production, as well as his practical experience in this area. Our videos consistently benefit from his critical eye and creative mind. Luke believes that good communication and feeling comfortable sharing ideas and expressing concerns will always lead to a better, stronger workplace culture.
Joyce brings her many years of experience to CTRI as the manager of our accounting department. Her attention to detail and problem-solving capabilities help ensure that billing and invoicing are accurate and timely. She brings a calm and patient demeanour to her work and relationships, and is valued for the variety of ways she contributes to our organization. Joyce believes the work we do helps create workplaces where people like to work.
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Shari’s primary role is to manage our website content and keep our information accurate and up to date. She has a BA in Communications and over 20 years of experience in design, editing, and website maintenance. Her efficiency and innate ability to multi-task make her an invaluable part of our team. Shari believes that when people can understand and support the mission and values of their organization, they can find enjoyment in their work, even in the most mundane tasks.
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