Why do some people have trouble being effective in their roles or working well with others? It is usually not because they lack skills; rather, it is often because they lack emotional intelligence. Emotional intelligence has a far greater impact on people’s ability to be productive and work well with others than cognitive intelligence. Emotionally intelligent people are able to identify and assess their emotions and those of others, and then use that information to guide their actions and influence the actions of others. This manual reviews how to utilize emotional intelligence more effectively through self-assessment and skill development exercises. Readers will learn strategies that will increase their ability to engage with others and expand their influence. 56 pages

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