RESOURCE MANUAL – Generations – Capitalizing on Differences
Intergenerational relationships have the potential for miscommunication and unproductive interactions. They also hold possibilities for fostering more creative and productive workplaces. This manual will help you understand different generational assumptions and consider the gifts that each generation can bring to the workplace. Readers will explore the prevailing stereotypes about different generations and gain an awareness of their own generational “blind spots” that often lead to misunderstandings and conflict. This manual reviews practical strategies for intergenerational communication, with a focus on building and maintaining respect in workplace interactions. 21 pages.
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