Facilitating Conflict Resolution
Mike has a Bachelor's degree in Psychology and a Certificate in Conflict Resolution. He has over twenty years of experience as a leader in the mediation and conflict resolution field. Mike believes that education and training is largely about giving hope - people often come to a training to address a particular situation, and they want to leave with a plan to change it. In addition to facilitating workshops, he is a Mediator and also works as one of ACHIEVE’s Training and Development Specialists. Mike is co-author of the book, The Culture Question, and is the author many of ACHIEVE workshops including Emotional Intelligence and Mediation. As a trainer, he uses his experiences working in a manufacturing environment, inner-city drop-in, boys camp, and as a mediator to illustrate the material. Mike has an interactive and engaging style that easily motivates participants to incorporate workshop material into their own environments.
Unresolved conflict is time consuming and limits the productivity of everyone involved. Mediation is an essential skill for anyone who works in situations where they are responsible for helping others with interpersonal tension. When two people can’t resolve a conflict on their own, a third party may be needed to facilitate a conversation to help resolve the conflict. This webinar provides insights for working with people in conflict to clarify misunderstandings, identify interests, and work towards options for resolving the conflict.