Conflict holds great potential for harm and for good. The results of unhealthy conflict impact us individually and contribute to negative group performance. Those people who master essential conflict resolution skills reduce the occurrence of negative conflict in their lives, leading to healthier, happier relationships and work environments. Conflict has many sources, including miscommunication, disagreements, stress and personality differences.
Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations often take a large mental and emotional toll on all participants. In fact, having difficult conversations can be one of the most stressful and uncomfortable aspects of our lives and work. Yet the ability to handle difficult conversations respectfully and professionally is also an essential workplace skill.
Unresolved conflict becomes time consuming and limits the productivity of everyone. A third party facilitator may be needed to help mediate the difficult conversation for resolving the conflict when the people involved do not resolve it on their own. This skills-based workshop is designed to give participants the tools to work with disputing parties to clarify misunderstandings, identify interests and work towards options for resolving the conflict.
Communicating assertively requires skillful communication and self-awareness. This webinar focusses on assertive communication skill development. Viewers will learn assertiveness strategies for offering opinions, giving direction, making requests and saying no. In addition, participants will learn the fundamentals of giving and receiving feedback, as well as utilizing effective body language.Learn more...
Successful performance management serves to align the goals of the organization with the individual efforts of an employee. When managers consistently offer clear and constructive feedback, performance improves. Many organizations rely too heavily on performance evaluations to manage performance and neglect the role of on-going feedback that supports ongoing improvement.Learn more...
At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.
Register Early! Seating is limited.
Children and unregistered guests are not permitted in the meeting rooms.
The Early Registration rate is available for those participants who submit both their registration form and payment 3 weeks before the workshop.
Participants will receive a spiral bound training manual and a certificate of completion.
The workshops start at 9:00 AM and conclude around 4:00 PM. Please arrive between 8:30 and 9:00 AM on the first day to check in and receive a training manual. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon to 1:00 PM, unless otherwise stated above. Our half day workshops start at 9:00 am and conclude at 12:00pm
Registrations cancelled 7 or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person who will be attending.
We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.
Group Registration Instructions
To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.
Continuing Education Credit
Workshop participants receive a certificate indicating credits awarded based on the length and completion of the workshop. A two day workshop earns 12 Continuing Education hours, a one day workshop earns 6 hours and a half day workshop earns 3 hours. While many associations and licensing bodies accept ACHIEVE workshops for Continuing Education Credit, questions about approval should be directed to the specific association or licensing body you are requesting the credits for.